Privacy policy

The controller of your personal data is UAB Emtoservis, company code 124934659, VAT code LT249346515, address Ateities g. 10, LT-08303 Vilnius (hereinafter “we”, “the Company”).

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), the Law on Legal Protection of Personal Data of the Republic of Lithuania, the Law on Electronic Communications and other legal acts.

For any questions regarding personal data, please contact us:

• by e-mail svc@emtoservis.lt
• by phone +370 700 44724
• in writing at Ateities g. 10, LT-08303 Vilnius

We collect only the data you provide yourself or that is necessary to provide the service:

Repair request and insurance incident registration

• full name, phone number, e-mail address;
• address, if you request a technician home visit or a courier;
• appliance details: type, manufacturer, model, serial number, fault description;
• for warranty repair – purchase date and proof of purchase (receipt, invoice, warranty card);
• photos of the appliance or serial number label that you upload.

Appliance installation and spare parts enquiries

• name, phone number, e-mail address, address (for installation), appliance or part details and your message.

Repair status check

• the repair number you enter – it is used only to display the status and is not stored separately.

Communication and use of the website

• the content of e-mails and calls when you contact us;
• technical data: IP address (briefly, to prevent abuse), browser type, time of visit in server logs.

• Accepting requests, repair, quotes, delivery and warranty service – conclusion and performance of a contract (Article 6(1)(b) GDPR).
• Contacting you about your enquiry (reply, call, repair progress notifications) – conclusion and performance of a contract (Article 6(1)(b) GDPR).
• Invoicing and accounting, fulfilment of warranty obligations – legal obligation (Article 6(1)(c) GDPR).
• Protection of the website and forms against spam and abuse (rate limiting by IP address) – legitimate interest (Article 6(1)(f) GDPR).
• Handling claims and defending rights – legitimate interest (Article 6(1)(f) GDPR).

We do not use your data for automated decision-making or profiling, and we do not send marketing messages without your separate consent.

• Requests and enquiries submitted via the website forms (together with uploaded files) are automatically deleted from the website after 1 year from submission.
• If the service is provided, repair, warranty service and correspondence data are kept in the service's accounting system for 3 years after the service (for warranty and claim periods).
• Accounting documents (invoices) – 10 years, as required by the Law on Documents and Archives of the Republic of Lithuania.
• IP addresses for form protection – up to 10 minutes, server logs – according to the hosting provider's rules (usually up to 30 days).

When the period expires, the data is destroyed or anonymised.

We share data only to the extent necessary to provide the service:

• manufacturers and their official representatives – to confirm warranty repairs and order parts;
• insurance companies – when you register an insured incident and request a damage assessment report or quote;
• courier and transport companies – to collect and deliver the appliance;
• IT service providers – for website hosting, e-mail and website maintenance services (acting as data processors under contracts);
• public authorities – only when required by law.

We do not sell data. Data is processed in the European Union; if a service provider is located outside the EU, the safeguards provided for in the GDPR apply (e.g. the European Commission's standard contractual clauses).

• the website works only over a secure HTTPS connection;
• files submitted via forms are stored in a closed directory – only a logged-in website administrator can download them;
• access to the administration area is restricted and protected against password guessing;
• access to data is granted only to employees who need it for their work.

You have the right to:

• access your personal data and receive a copy of it;
• request the correction of inaccurate or completion of incomplete data;
• request the erasure of data (“right to be forgotten”) when there is no longer a basis for processing it;
• request the restriction of data processing;
• object to the processing of data on the basis of legitimate interest;
• receive the data you provided in a structured format and transfer it to another controller;
• withdraw your consent at any time (if data is processed on the basis of consent).

Please submit your request by e-mail to svc@emtoservis.lt. We will reply within 1 month at the latest. Before providing data, we may ask you to confirm your identity.

The website isvetainetest2.shop uses only strictly necessary technical cookies without which it could not function (e.g. security tokens for forms, administrator login). They do not collect information for marketing purposes and do not require consent.

If analytics or marketing cookies (e.g. Google Analytics, Meta Pixel) are used in the future, they will be enabled only with your consent, and this section will be updated with a list of them.

You can delete or block cookies at any time in your browser settings.

If you believe that your data is being processed improperly, please contact us first – we will try to resolve the issue as quickly as possible. You also have the right to lodge a complaint with the State Data Protection Inspectorate of Lithuania (L. Sapiegos g. 17, LT-10312 Vilnius, ada@ada.lt, www.vdai.lrv.lt).

We may update this privacy policy if the legislation or our activities change. The latest version is always published on this page.